HUURVOORWAARDEN KMB
Terms and Conditions for Motorhomes and 4×4 Campers:
Standard Rates include:
Unlimited kilometres
Airport / Hotel Transfers (Within 25kms from primary depots)
2 x Drivers (third, fourth and fifth driver charged separately)
Living, kitchen & sleeping equipment
Full water tank and gas bottle(s)
Standard Excess Insurance Cover R55 000/US$5000 excess
15% VAT (Value Added Tax) in South Africa, 12% in Botswana and 15% in Namibia
Credit Card Fees
Emergency assistance (07h00 – 19h00)
Standard Rates Exclude:
CER1 and Super Cover/CER2
Minimum Rental Duration and Costings
Campers: Minimum rental period: 5 days for collection from Johannesburg and Cape Town and 8 days for collection from Durban, Port Elizabeth, East London and 15 days for collection from George, Nelspruit. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. A Rental day is not calculated on a 24hr cycle.
4×4 Campers:Minimum rental period: 7 days for collection from Johannesburg, Cape Town, Windhoek and Maun and 15 days for collection from Durban, Port Elizabeth, Nelspruit, East London, George, Swapkopmund, Walvis Bay, Gabarone, Kasane, Vic Falls, Harare and 20 days for collection from Maputo, Vilanculous and Livingstone pick up and return locations. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. A Rental day is not calculated on a 24hr cycle.
1. Collection
Vehicle handover can take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment. Kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. THRSA must be notified within the first 24 hours of collection (clutch damage within the first 3 days of collection) should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. Rental days lost due to a vehicle that has been collected after the agreed date will not be credited.
2. Return
When returning the vehicle, please set aside an hour for the vehicle and equipment to be checked. Although we request that the vehicle be returned with a full fuel tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure that the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned excessively dirty will be charged a cleaning fee of R/N$1500, 00. Toilet cassette in the motorhomes must be emptied and cleaned or a cleaning fee of R/N$ 1,500-00 will be charged.Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged at a full day’s rental per calendar day.
The company reserves the right to charge for fuel on vehicles that are not returned full, a 3 litre allowance for vehicle movement will be given.
The company reserves the right to charge a cleaning fee of R/N$1500, 00 in the event that the rental vehicle is returned in an extremely dirty condition. The company at its sole discretion reserves the right to determine whether a vehicle is extremely dirty in a true and fair manner. An extremely dirty rental vehicle will include but not limited to when the rental vehicle/s possible damages cannot be assessed properly
The renter knows and understands that no smoking in the rental vehicles are allowed, and that a fee of R/N$3500, 00 will be charged to remove any fumes or smells and/or burn marks on the interior of vehicle caused by smoking in the rental vehicle
The renter shall return any Motorhome toilet cassette in a clean condition if applicable, failing of which the company reserves the right to charge a cleaning fee of R/N$2500.00
3. Licence
Motorhomes: A valid B/ EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.
4×4 Campers: A valid E/ EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.
4. Minimum Age
The minimum age permitted to rent is 25 years. A surcharge of ZAR500/US$50 for any drivers under the age of 25 years old with a minimum age of 23 that has had a license for a minimum of 3 years.
5. SA Road Tax
For all rentals departing and/or returning within South Africa will be charged a fee of ZAR/N$250/USD$25 per rental agreement. This fee will be included in your quotation when applicable. (This includes secondary depots deliveries and/or returns)
6. Liability Options:
THRSA offers 2 liability cover options, namely, Standard and Super Cover/CER2. These options are NOT a personal liability cover, but cover for damage to Britz vehicles and/or 3rd party property. Details below: (This cover does not cover equipment, fridge, rooftop tents or awnings).
Option 1:
Standard Cover
This cover carries an excess of R/N$50,000.00 / US$5000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$50,000.00 / US$5000.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle and/or equipment in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard liability cover does not include repair to or replacement of tyres, rims and windscreens/glass.
Option 2:
Super Cover/CER2
A daily rate is charged per day as per your quotation/rental agreement detailed as Super Cover/CER2. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens, rims & tyres, radio theft and recovery costs, refer to clause 8. Accidents for exclusions. A security deposit of R/N$5,000/US$500 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items or equipment are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to. (This cover excludes loose equipment, fridge, rooftop tents and awning)
7. Claims Handling Fee
A handling fee of R/N$750 / US$75 is charged on all damage/accident claims irrespective of the liability cover option taken.
8. Accidents:
Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:
The incident:
All accidents must be reported to THRSA, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the Renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details when applicable. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to THRSA in order to process the incident.
The vehicle:
The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. THRSA reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against THRSA.
If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.
If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made.
Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental ontract and standard cover will be applicable. This includes a new R/N$ 50,000/US$5000 pre-authorisation on the nominated credit card. CER1 or Super waiver cover is not available on a replacement vehicle. (Irrespective of which party is at fault)
Exceptions & Conditions: (refer to clause 6. Liability Options, Standard Cover, CER1 and Supercover/CER2)
THRSA is not responsible for any damage or theft to items of personal nature. Travel and personal insurance is highly recommended.
Exclusions of all cover options:
The renter is fully liable for any damage to the THRSA vehicle or third party property if:
Any terms of the rental contract is breached;
Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;
Damage to the vehicle is caused by careless, wilful or reckless driving. This includes:
Driving under the influence of alcohol or drugs
Motorhomes:
Driving on restricted or unrecognised roads
Driving over the speed limits as outlined in this document
Not adhering to the vehicle height restrictions; (the height of the overhead obstacle must have a clearance of more than 3.5m)
Overhead damage is covered, except for damage to the roof top mounted air-cooling system (A/C), awnings, air vents and the lutton on the 6 berth motorhome (M6B). Renters are reminded that the motorhomes are high. Caution needs to be taken when driving under branches, bridges, through archways or any overhead obstructions. (the height of the overhead obstacle must have a clearance of more than 3.5m)
Related to water submersion or salt water damage:
o A vehicle may not go through water.
The vehicle was driven in a country in which written approval was not obtained from THRSA;
Damage is incurred due to incorrect use of the hand brake;
The damage to the clutch after 5 days of commencement of the rental. The customer is then liable for:
o The cost of the clutch kit which is R/N$24,500/US$2450,00 including VAT and installation;
Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels; (the vehicle being on its side is construed as a roll over);
The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R/N$ 20,000-00/ US$2000 cost. THRSA advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
Undercarriage damages by means of any and all damages including but not limited to the side sills, prop shaft, side shaft, front and rear diff and exhaust system.
Loose equipment, steps, roof vents, air-cooling system (A/C) and awning where applicable.
4×4 Campers
o Driving over the road ordinance speed limits
o Not adhering to the vehicle height restrictions;
Related to water submersion or salt water damage:
o A vehicle may not go through water.
The vehicle was driven in a country in which written approval was not obtained from THRSA;
Damage is incurred due to incorrect use of the hand brake;
The damage to the clutch after 5 days of commencement of the rental. The customer is then liable for:
o The cost of the clutch kit which is R/N$24,500/US$2450,00 including VAT and installation;
Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels at any given time (the vehicle being on its side is construed as a roll over);
The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R/N$ 20,000-00/ US$2000 cost. THRSA advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
Undercarriage damages by means of any and all damages including but not limited to the side sills, prop shaft, side shaft, front and rear diff and exhaust system.
Loose equipment, fridge, steps, roof top tent and awning where applicable.
The renter is responsible for any damages or accidents that THRSA has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card.
THRSA is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is highly recommended.
Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)
In the case of clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa:
ZAR/N$ 8-00/US$0,80 per kilometre
Outside of South Africa:
ZAR/N$ 15-00 / US$1,50 per kilometre
Should a replacement vehicle be required, THRSA will replace the vehicle within 24 hours in South Africa and 48 hours outside the South African borders. For mortorhomes Lesotho and Swaziland applicable only.
A new pre-authorisation for the standard cover excess ZAR/N$50000/ US$5000, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.
9. AIR-COOLING SYSTEM
The air-cooling system in the cabin and rear of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 28 degrees Celsius, the unit may not work as effectively in temperatures exceeding 28 degrees Celsius. This is normal and does not constitute grounds to request a replacement vehicle. Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-cooling system must be switched off to prevent damage.
The air-cooling system in the living area of the motorhomes only works when it is plugged into a 220v power supply. This power supply can be found at most camp sites. The vehicle is supplied with an extension lead, which is plugged into the camp site power box, and then plugged into the motorhome in the socket labelled POWER INLET.
10. DUST INGRESS
Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.
11. EQUIPMENT
All vehicles are supplied with equipment (unless otherwise agreed upon). Our liability cover options do not cover any equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, baby seats, awnings, steps etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, THRSA is not liable to provide a replacement vehicle. Repairs can be made according to clause 24 of this document, titled Vehicle Repairs.
12. ROAD RESTRICTIONS
4×4 Equipped vehicles are allowed to be driven on public bitumen/tar roads or gravel roads as well as on public recognized 4×4 tracks in Botswana, Mozambique (Up to Vilanculous only), Namibia, South Africa, Zambia (up to Livingstone only) and Zimbabwe (up to Harare). THRSA does not allow our vehicles to enter the following countries under any circumstances: Kenya, Angola, Malawi or Tanzania. Any locations north of the permitted locations are not allowed. It is highly recommended to avoid driving before sunrise and after sunset
Motorhomes can only be driven on sealed/tarred, bitumen and gravel roads in SOUTH AFRICA, ESWATINI (SWAZILAND) and LESOTHO.
THRSA will allow Motorhomes to travel into Namibia with a once-off surcharge fee of ZAR/N$5000.
Motorhomes can only be driven on sealed/tarred roads in Namibia (Motorhomes can only be driven on gravel roads in order to reach your campsites). Tyres, rims, windscreens and glass will not be covered in Namibia irrespective of waiver option taken.
13. CROSS BORDER DOCUMENTATION
Equipped vehicles a once off cross border fee per vehicle per rental of NAM$/ZAR1000/US$100 applies for cross border documentation into Botswana, Lesotho, Mozambique, Namibia, Zambia, Zimbabwe and Swaziland. The vehicle documentation is for the vehicle cross border requirements ONLY. THRSA are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection.
Motorhomes a once off cross border fee per vehicle per rental of NAM$/ZAR1000 applies for cross border documentation into Lesotho, Namibia and eSwatini (Swaziland). The vehicle documentation is for the vehicle cross border requirements ONLY. THRSA is not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection. (Please note THRSA cannot be held liable for any time delays regarding border documentation, costs and crossings)
14. VEHICLE REPAIRS
It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R/N$ 1,500.00 may be affected without prior authorisation from THRSA and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above R/N$1,500 will require verbal/telephonic approval from THRSA on-road assistance. (The numbers are provided in your rental pack). Should approval not be obtained the claim may be disputed.
Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. Should permission be granted by THRSA for an overnight stay in a lodge, due to repairs, a maximum allowance of R/N$1500/ US$150 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa – (Namibia)/ (applicable only equipped vehicles: Botswana, Mozambique, Namibia, Zambia and Zimbabwe).
Equiped vehicles: The original receipts must be submitted to your return branch when claiming against your CER1 or super cover/CER2, where a once off admin fee of ZAR/N$750 / US$75 will be levied for this claim.
Should a replacement vehicle be required due to a mechanical fault not due to negligence, THRSA will replace the vehicle within 24 hours in South Africa and 48hrs outside of South Africa, at no extra cost to the renter.
15. KEYS
THRSA must be informed of keys lost or locked inside a vehicle. The replacement or recovery of keys is for the renter’s account. THRSA cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. (It is the renter’s responsibility to safe guard the vehicle while the keys are being replaced)
16. TYRES
4×4 Campers
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance. For your safety, THRSA recommends a maximum speed of 120km/h on tarred roads and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks where applicable (do not exceed the recommended speed limits on your route where applicable signs are shown). Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size. Reconditioned, second hand or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. THRSA policy is, we will not supply tyres with tread less than 4mm in South Africa and 5mm within Namibia/Botswana.
Motorhomes
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance. For your safety, THRSA recommends a maximum speed of 120km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks. Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size and that is has a ply rating of 4mm or more. Reconditioned, second hand or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 4mm.
17. TRACKING:
All THRSA vehicles are fitted with tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by THRSA. THRSA reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and/or continuously exceeds the maximum speed limit of 120km per hour. If the renter is in breach of any terms or conditions of the rental agreement.
Please note- The tracking devices fitted into our vehicles are not used for emergency or safety purposes.
18. INFRINGEMENTS
The renter is liable for all fines and penalties in relation to the driver’s use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR/N$300/US$30 for each infringement or penalty notice that has been redirected by THRSA to the renter.
Fire Extinguishers – A fire extinguisher may only be used in the event of a fire within the vehicle, fire extinguishers used for any other purpose/where the seal is broken a R/N$500 or US$50 will be levied.
Terms and Conditions for SUV’s
Standard Rates include:
Airport Transfers (Within 25kms from primary depots) – Further transfers can be arranged at a fee
2 x Drivers (third, fourth and fifth driver charged separately)
Closed canopy on single/double cabs only
Unlimited kilometres
Super cover/CER2 with zero excess
Contract fee
Cross border letter
SA road tax
No cancellation fees
In Namibia carbon emissions tax on SUVs (Creta / RAV / Xtrail / Fortuner)
Emergency assistance (07h00 – 19h00)
15% VAT (Value Added Tax) in South Africa, 12% in Botswana and 15% in Namibia
Credit Card Fees
Minimum Rental Duration and Costings
Minimum rental period: 3 days for collection from Johannesburg, Cape Town, Durban, Windhoek, Maun and Kasane. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. A Rental day is not calculated on a 24hr cycle.
Alternative secondary depots on request – East London, Port Elizabeth, George, Nelspruit, Walvis Bay, Swakopmund and Vic Falls minimum of 15 days.
1. Collection
Vehicle handover can take approx. 30-40 minutes, depending on the questions asked and client feedback. Kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. THRSA must be notified within the first 24 hours of collection (clutch damage within the first 3 days of collection), should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. Rental days lost due to a vehicle that has been collected after the agreed date will not be credited.
2. Return
When returning the vehicle, please set aside 10-15 minutes for the vehicle to be checked. Although we request that the vehicle be returned with a full fuel tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure that the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned excessively dirty will be charged a cleaning fee of R/N$1,500.00. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged a full day’s rental per calendar day. Rental days lost due to the vehicle being returned before the agreed return date will not be credited.
The company reserves the right to charge for fuel on vehicles that are not returned full, a 3 litre allowance for vehicle movement will be given.
The company reserves the right to charge a cleaning fee of R/N$1500, 00 in the event that the rental vehicle is returned in an extremely dirty condition. The company at its sole discretion reserves the right to determine whether a vehicle is extremely dirty in a true and fair manner. An extremely dirty rental vehicle will include but not limited to when the rental vehicle/s possible damages cannot be assessed properly.
The renter knows and understands that no smoking in the rental vehicles are allowed, and that a fee of R/N$3500, 00 will be charged to remove any fumes or smells and/or burn marks on the interior of vehicle caused by smoking in the rental vehicle.
3. Licence
A valid B/EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.
4. Minimum Age
The minimum age permitted to rent is 25 years.
A surcharge of ZAR500/US$50 for any persons under the age of 25 years old with a minimum age of 23 that has had a license for a minimum of 3 years.
5. Liability Cover
THRSA includes the Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:
Super Cover:
Super cover/CER2 is included in the daily rate as per your quotation/rental agreement. This cover has a holding deposit of ZAR 3000 on Hyundai Creta, Toyota RAV 4, ZAR 5000 on Nissan X-trail 4×4, Toyota Fortuner 4×4, Toyota Landcruiser Double Cab 4×4, Nissan Single Cab 4×4, Nissan Double Cab 4×4, Toyota Single Cab 4×4, Toyota Double Cab 4×4. These applicable holding deposit is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. This is to ensure the vehicle is retuned clean, refuelled and to the correct depot at the correct time.
Inclusions of the Super Cover/CER2:
Your super cover/CER2 rate includes:
Pick up location South Africa = Two tyres and one rim
Pick up location Namibia = Two tyres and one rim
Pick up location Botswana = Two tyres and one rim
Pick up location South Africa, Namibia, Botswana = One windscreen and one glass
Radio fitted inside your vehicle
Recovery Costs
Accidents Damage (except roll over or as per the below exclusions)
Exclusions of the Super Cover/CER2:
The renter is fully liable for any damage to the THRSA vehicle or third party property if:
Any terms of the rental contract is breached;
Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;
Damage to the vehicle is caused by careless, wilful or reckless driving. This includes:
o Driving under the influence of alcohol or drugs
o Driving on restricted or unrecognised roads
o Driving over speed limits
o Not adhering to the vehicle height restrictions;
Related to water submersion or salt water damage:
o A vehicle may not drive through water;
The vehicle was driven in a country in which written approval was not obtained from THRSA;
Damage is incurred due to incorrect use of the hand brake;
Damage is to the clutch. The customer is then liable for:
o The cost of the clutch kit which is R/N$24,500 / US$2450 including VAT and installation;
Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels at any given time (the vehicle being on its side is construed as a roll over);
The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R/N$20,000 / US$2000 cost. THRSA advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
Undercarriage damages by means of any and all damages including but not limited to the side sills, prop shaft, side shaft, front and rear diff and exhaust system.
6. Claims Handling Fee
A handling fee of R/N$750.00 / US$75.00 is charged on all damage/accident claims irrespective of the liability cover option taken.
7. Accidents
Single vehicle accidents are included in the liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:
The incident:
All accidents must be reported to THRSA (THR Call Assist +27 11 230 5137 / +27 84 250 4937), and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details when applicable. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved and license disk displayed on the windscreen of the 3rd party vehicle. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to THRSA in order to process the incident.
The vehicle:
A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made, if applicable. THRSA reserves the right to withhold a replacement vehicle; this does not entitle the client to any refund/claims against THRSA.
If the renter requires a replacement vehicle to be delivered, charges will be levied if applicable, according to the liability cover exclusions.
If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be considered.
Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and a new R/N$3,000 / US$231 pre-authorisation on the nominated credit card.
Exceptions & Conditions:
Exclusions of the Super Cover:
The renter is responsible for any damages or accidents that THRSA has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card.
THRSA is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is highly recommended.
Rules in respect of replacement vehicles (whether due to an accident or vehicle damage):
o In the case of clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
o Within South Africa:
ZAR/N$8,00/US$0.80 per kilometre
o Outside of South Africa:
ZAR/N$15,00/US$1.50 per kilometre
o Should a replacement vehicle be required, THRSA will replace the vehicle within 24 hours in South Africa and 48 hours outside the South African borders.
o A new pre-authorisation for the applicable excess amount mentioned in clause 7, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.
8. AIR-CONDITIONING
The air-cooling system supplied in the cabin of the vehicle, is designed to be used in regions where the temperatures do not reach in excess of 28 degrees celsius, the unit may not work as effectively in temperatures exceeding 28 degrees celsius. This is normal and does not constitute grounds to request a replacement vehicle. Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-cooling system must be switched off to prevent damage.
9. DUST INGRESS
Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.
10. EQUIPMENT (If requested)
In all waiver options any equipment requested with the vehicle is not covered. Any loss or damage to the equipment including items such as GPS, compressors, baby seats, Roof top tents, fridges etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, THRSA is not liable to provide a replacement. Repairs can be made according to clause 23 named Vehicle Repairs.
11. ROAD RESTRICTIONS
4×2 SUVs are only allowed to be driven on public bitumen/tar roads or gravel roads 4×4 SUVs and LDVs are allowed to be driven on public bitumen/tar roads or gravel roads as well as on public recognized 4×4 tracks in Botswana, Namibia, South Africa, Lesotho and eSwatini (Swaziland). THRSA does not allow the vehicles to enter the following countries under any circumstances: Kenya, Angola, Malawi, Tanzania, Zimbabwe, Zambia and Mozambique. It is highly recommended to avoid driving before sunrise and after sunset.
12. CROSS BORDER DOCUMENTATION
A once off cross border fee per vehicle per rental of ZAR/N$1000 / US$100 applies for cross border documentation into Botswana, Lesotho, Namibia and eSwatini (Swaziland). The vehicle documentation is for the vehicle cross border requirements ONLY. THRSA are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection. THRSA cannot be held responsible for any time lost or delays and change in fluctuation to border fee charges.
13. VEHICLE REPAIRS
It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R/N$1,500/ US$150 may be affected without prior authorisation from THRSA Call Assist (+27 11 230 5137 / +27 84 250 4937) and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above R/N$1,500/US$150 will require verbal/telephonic approval from THRSA Call Assist. (The numbers are provided in your rental pack envelope). Should approval not be obtained the claim may be disputed.
Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from THRSA Call Assist. Should permission be granted by THRSA Call Assist for an overnight stay in a lodge, due to repairs, a maximum allowance of R/N$1500/US$150 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa. – (Botswana, Mozambique, Namibia, Zambia and Zimbabwe)
The original receipts must be submitted to your return branch when claiming against your super cover/CER2, where a once off admin fee of ZAR/N$750 / US$75 will be levied for this claim.
Should a replacement vehicle be required due to a mechanical fault not due to negligence, THRSA will replace the vehicle within 24 hours in South Africa and 48hrs outside of South Africa, at no extra cost to the renter.
14. KEYS
THRSA Call Assist must be informed of keys lost or locked inside a vehicle. The replacement or recovery of keys is for the renter’s account. THRSA cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys. (It is the renter’s responsibility to safe guard the vehicle while the keys are being replaced)
16. TYRES:
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads. For your safety, THRSA recommends a maximum speed of 120km/h on tarred roads where applicable, and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks (do not exceed the recommended speed limits on your route where applicable signs are shown). Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size and that is has a ply rating of 4mm or more. Reconditioned, second hand or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.
17. TRACKING
All THRSA vehicles are fitted with SABS approved tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by THRSA. THRSA reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and if the renter is in breach of any terms or conditions of the rental agreement.
18. INFRINGEMENTS
The renter is liable for all fines and penalties in relation to the driver’s use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR/N$250/US$19 for each infringement or penalty notice that has been redirected by THRSA to the renter.