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Reacties op auto reizen met chauffeur

november 2017

het was weer een zeer geslaagde reis en alles was prima georganiseerd: het afhalen op de luchthavens, de boekingen, de excursies vanuit Kaapstad,.....
De rondreis door Zululand, Swaziland, Mozambique en Kruger is een aanrader (maar reken niet op luxueuze verblijven): op een bush walk oog in oog staan met 2 neushoorns, vanop een oever iets lager 12 nijlpaarden en een krokodil zien, vanuit een jeep 6 leeuwen bewonderen, een troep olifanten zien voorbijwandelen en dan zijn er ook nog de giraffen, zebra's, allerlei antilopen, buffels,.....
En de stranden in Mozambique, de tocht met een dhow, bezoek aan een eiland waren ook de moeite!
De trip vanuit Kaapstad om walvissen te spotten (en er veel gezien) in Kleinbaai was goed georganiseerd en zeker een aanrader (ook al was het erg vroeg opstaan) en ook van de tweedaagse uitstap naar de Cederbergen heb ik erg genoten.
Kortom, het was weer fantastisch en ik kijk al uit naar volgend jaar

november 2017:
2 Amerikaanse dames op reis met James, onze gids:

Hello Ester and team,

It was such a pleasure to meet all of you and I apologize for my delayed response in getting back to you following my incredible South African vacation.  My week has been insanely busy after getting through jet lag and back to a full schedule of patients!
I'd be more than happy to give my feedback on my experiences both regarding my trip overall, as well as your services, especially you directing us to our dear driver/guide James.
As I reported to you via email prior to ever setting foot on African soil, your team's attention to my requests, questions, and input in planning the second leg of our trip impressed me so that I felt extremely comfortable moving forward with planning with your agency.  It was not as easy as you might expect to find online listings for personal drivers for such a long trip.  Your website was one of a few I researched but none of the others were as responsive or informative as yours.
I felt reassured through the process of planning that you had great expertise & resources in South Africa and if there were any questions you needed to research further, you did so in a timely & professional manner.  I believe I told Ester in an email that we in the US could use a lesson from you regarding hospitality, thoroughness, and professionalism!
The only issue I had with the planning stage was trying to wire the funds for the trip to your agency.  Here in the US it is very unusual to wire money these days, and much more common to do all financial transactions through credit cards.  In fact, wiring money from a US perspective is highly suspect because of all the ways we hear about false representation of overseas organizations.  We are constantly being advised to look out for scammers, and wiring money is one of the biggest things to be cautious about.  Additionally, we have to pay bank fees on our end which adds to the overall pricing for the trip.  As Americans, even though we know companies charge more to cover the credit card fees, we don't really see it so we don't really think about it (!).
Once all of the funds were sent, we felt again reassured that our trip details would be in good hands.  I very much appreciated you serving as "go between" in our communications with James.  I truly didn't realize some of the specific details regarding timing of driving distances, days/hours of operations for some of the things we wanted to do.  Having you and James help us with the whittling down of those details not only brought the trip into sharper focus, but again allowed us to relax that all the details would be handled both prior to our arrival as well as during our trip.
James was all you promised and more.  We quickly learned the difference between "driver" and "guide" and were delighted we were in such good hands on both fronts.  From the minute we started on our journey, James took care of all the details: having water for us, paying tolls, admissions, making necessary phone calls to various others we needed to coordinate with.  Additionally, his professional yet approachable demeanor was appreciated at all times.
James's wealth of information regarding South Africa, from scenery to politics, cultural nuances to history, all made our trip richer in detail and substance, which we greatly appreciated.  His punctuality & communicativeness also was a relief as we never felt rushed but always excited about the journey ahead.
The Garden Route was lovely and made more personal by stopping along the way to various look out points to shops and specialty treasures that James recommended.  We always had plenty of time for photos, stretching our legs and the necessary bathroom stops!  
We especially enjoyed our time in Plettenberg Bay and our incredible Hunter's Country House accommodations.  The staff was very welcoming, handled one particular issue with professionalism and care, the grounds and rooms beyond lovely.  The attention to details of arranging dinner reservations to lighting a fire in our room every night before we arrived back for the night was such a treat.  The animal sanctuaries added a different dimension to our post safari experience in Kruger Park.  We especially enjoy walking with the elephants at Crags and  Monkeyland.     I will stop here for now but continue with a second email accounting tomorrow. 


Zuid Afrika specialist - Wij zijn aangesloten bij de SGR voor uw financiele zekerheid.